Dover Street Supply Co will offer pre-order sales from time to time, and on new colorways. Please read through the Q&A below for all the details regarding items that are ordered prior to being dyed.
What is a pre-order?
A pre-order (in the yarn world) means that you are purchasing yarn that has not yet been dyed, and will be dyed after your purchase. Because we are a new small business, this allows us the opportunity to customize our inventory to meet our customers needs.
When will my yarn be shipped?
We will begin dying up the orders right after the pre-order closes (typically within 24 hours after it opens) and hope to have everything packed and shipped within 3 weeks of your purchase.
Will the colors be the same as what's pictured?
We make every effort to match what is pictured using tested color "recipes" and careful techniques. Will the yarn be exactly what is shown in photos? No. But it will be inspected after drying to ensure it meets our incredibly high standards before it heads out the door to you! We promise you'll love it (and if not, please let us know!)
Why are quantities limited on pre-order items?
We limit the quantities to ensure we will have enough time to meet our 3 week shipping deadline. If you aren't able to purchase the colors and quantities you want, check back soon for a restock - or email me to let me know what you are interested in, and I will make sure to include it in my next shop update.
What if my order contains both pre-order and ready to ship items?
For orders containing both pre-order and ready to ship items, the entire order will be held until the pre-order items are ready for shipping.
As always - please let us know if you have any questions!
Email us here: email@example.com