Pre-Order Information

Dover Street Supply Co will offer pre-order sales from time to time, and on new colorways.  Please read through the Q&A below for all the details regarding items that are ordered prior to being dyed.

What is a pre-order?
A pre-order (in the yarn world) means that you are purchasing yarn that has not yet been dyed, and will be dyed after your purchase.  Because we are a small business, this allows us the opportunity to customize our inventory to meet our customers needs.

When will my yarn be shipped?
Our goal is always to ship yarn within 3 weeks from the time the order is placed.  So long as you provided your email address at checkout, you should receive an email notification with tracking number once your order is shipped.

Will the colors be the same as what's pictured?
We make every effort to match what is pictured using tested color "recipes" and careful techniques.  Will the yarn be exactly what is shown in photos?  No.   But it will be inspected after drying  to ensure it meets our incredibly high standards before it heads out the door to you!  We promise you'll love it (and if not, please let us know!)

What if my order contains both pre-order and ready to ship items?
For orders containing both pre-order and ready to ship items, the entire order will be held until the pre-order items are ready for shipping.  

As always - please let us know if you have any questions!

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